Freshworks - interview guide

Freshworks interview questions - a complete guide

Freshworks is a SaaS company that started in Chennai, and reports include deep JavaScript questions. Here is preparation for DSA, design and JavaScript.

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About Freshworks

Freshworks builds business software such as customer support (Freshdesk), CRM and IT service management, with large engineering centres in Chennai and Bengaluru.

This guide covers 12 Freshworks interview questions with answers - what each question checks and how to answer it - plus the Freshworks interview process, round by round, a 7-day preparation plan for freshers, tips and the mistakes to avoid.

Freshworks hiring process

  1. Online coding test

    A HackerRank-style test - in some reports.

  2. Technical rounds

    DSA, design and JavaScript questions - onsite in many reports.

  3. HR

    Behavioural questions.

Freshworks does not publish its India fresher interview process in detail (as of our check). This is based on candidate reports - many of them for experienced roles, so the fresher process can differ. Confirm with the recruiter.

Sources (checked 16 October 2026): Freshworks Careers. Hiring processes change - read the official notice before you apply.

Freshworks interview questions and answers

JavaScript

  1. 1.What is a JavaScript closure? Give an example.

    What they're checking
    JS closures have come up in reports.
    How to answer
    A function that remembers the variables outside it even after the outer function has finished - like a counter function.

  2. 2.How are promises and async/await related?

    What they're checking
    Async JS.
    How to answer
    A promise is a future value. async/await is a way to write promises like straight-line code; await waits until the promise settles.

  3. 3.How does the event loop work?

    What they're checking
    Depth in JS.
    How to answer
    When the call stack is empty it takes work from the queues; microtasks (promises) first, then macrotasks (setTimeout).

  4. 4.What is the difference between == and === in JavaScript?

    What they're checking
    JS basics.
    How to answer
    == converts types before comparing; === compares both type and value - === is always better.

DSA and design

  1. 5.Find the longest subarray with a sum of 0.

    What they're checking
    Prefix sum + hashing.
    How to answer
    Store the first index of each prefix sum in a map; if the same prefix sum appears again, the part in between sums to 0.

  2. 6.How would you assign support tickets by priority?

    What they're checking
    Design tied to Freshworks's domain.
    How to answer
    A priority queue (urgency, customer tier, time); assign by the agents' availability and skills.

  3. 7.In a multi-tenant SaaS, how would you keep one customer's data separate from another's?

    What they're checking
    SaaS design.
    How to answer
    A tenant_id on every row and a filter on every query, or a separate schema/database - a trade-off between security and cost.

  4. 8.Find the busy slots from a list of flight departure times.

    What they're checking
    A flight times question has been reported.
    How to answer
    Sort the times; use a sliding window or events to find where many flights fall together.

Testing and HR

  1. 9.Write test cases for a login page.

    What they're checking
    Older reports mention a manual testing round.
    How to answer
    Right/wrong password, empty fields, SQL injection, very long input, repeated wrong tries (lockout), and 'forgot password'.

  2. 10.Why Freshworks?

    What they're checking
    Motivation.
    How to answer
    An Indian SaaS company that sells worldwide - whatever genuinely appeals to you.

  3. 11.Tell me about a time you changed something based on customer or user feedback.

    What they're checking
    Customer focus.
    How to answer
    The feedback, the change, and the effect.

  4. 12.How did you protect quality on a tight deadline?

    What they're checking
    Priorities.
    How to answer
    Reduced the scope, kept the tests, and wrote down what was left out.

7-day preparation plan for the Freshworks interview

  1. Day 1: JavaScript - closures, scope, this.
  2. Day 2: Promises, async/await, the event loop.
  3. Day 3: Arrays, prefix sums, hashing.
  4. Day 4: Design - ticket assignment, multi-tenancy.
  5. Day 5: Testing - practise writing test cases.
  6. Day 6: Behavioural stories.
  7. Day 7: A mock onsite (coding + design).

Preparation tips

  • JavaScript concepts (closures, promises, event loop) in depth.
  • Prefix sums and hashing in DSA.
  • SaaS concepts - multi-tenancy, tickets.

Mistakes to avoid

  • Treating JavaScript as 'easy' and not studying it in depth.
  • Forgetting multi-tenancy in design.
  • Writing only the happy path in test cases.

Frequently asked questions

Does the Freshworks interview ask JavaScript?

Many reports mention questions on closures, promises and the event loop.

How many rounds are there at Freshworks?

Reports usually mention 2-4 rounds - DSA, design and HR.

What does Freshworks make?

Business software - customer support (Freshdesk), CRM and IT service management.

Is there an online test at Freshworks?

Some reports name a HackerRank-style coding test as the first step.

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