Salesforce - interview guide

Salesforce interview questions - a complete guide

At Salesforce, an understanding of CRM and the platform helps alongside coding. Here are the technical and concept questions.

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About Salesforce

Salesforce is a global company in CRM and business cloud software, with engineering centres in Hyderabad and Bengaluru. Freshers join through campus drives, internships and direct applications.

This guide covers 12 Salesforce interview questions with answers - what each question checks and how to answer it - plus the Salesforce interview process, round by round, a 7-day preparation plan for freshers, tips and the mistakes to avoid.

Salesforce hiring process

  1. Step 1: Online test

    MCQs and coding - algorithms, C, C++, Java.

  2. Step 2: Technical interviews

    More than one round has been reported - coding and concepts.

  3. Step 3: HR

    Background and fit.

Salesforce does not publish its interview process for India freshers in detail (as of our check). This information is based on candidate reports and varies by role, level and team.

Sources (checked 15 October 2026): Salesforce Careers (salesforce.com). Hiring processes change - read the official notice before you apply.

Salesforce interview questions and answers

Technical and concepts

  1. 1.What is a CRM?

    What they're checking
    Understanding Salesforce's core business.
    How to answer
    Customer Relationship Management - managing a company's customers, deals and conversations in one place.

  2. 2.What is a multi-tenant architecture?

    What they're checking
    Cloud platform design.
    How to answer
    Many customers (tenants) on the same software and infrastructure, each with their data separate and secure.

  3. 3.Find the duplicate elements in an array.

    What they're checking
    Basic coding.
    How to answer
    Check against a hash set as you go - if it is already there, it is a duplicate. O(n) time, O(n) space; sort first if you need less space.

  4. 4.Explain two of the SOLID principles.

    What they're checking
    OOP design.
    How to answer
    For example Single Responsibility (one class, one job) and Open/Closed (adding a feature shouldn't change old code) - with examples.

  5. 5.What is SOQL?

    What they're checking
    Awareness of the Salesforce platform.
    How to answer
    Salesforce's query language, like SQL - for fetching records from Salesforce data (objects).

HR

  1. 6.Why Salesforce?

    What they're checking
    Motivation.
    How to answer
    Your genuine interest in the cloud/CRM platform or something the company does.

  2. 7.How did you understand a customer's or user's problem?

    What they're checking
    Customer focus.
    How to answer
    One example: how you listened, what you understood, what you built.

More questions

  1. 8.What is a trie and when is it used?

    What they're checking
    Data structures.
    How to answer
    A tree of characters where prefixes are shared - fast for autocomplete and prefix search.

  2. 9.What is the difference between REST and GraphQL?

    What they're checking
    APIs.
    How to answer
    REST - a separate URL for each resource. GraphQL - one endpoint where the client says exactly which fields it needs.

  3. 10.Find the intersection of two arrays.

    What they're checking
    Hashing.
    How to answer
    Make a set of one array and check the other against it; use a count map if duplicates matter.

  4. 11.What are callbacks and async/await?

    What they're checking
    Asynchronous programming.
    How to answer
    A callback is a function that runs when work finishes. async/await is a way to write promises like straight-line code.

  5. 12.Tell me about a time you made a user or customer successful.

    What they're checking
    The customer success culture.
    How to answer
    Their problem, your work, and their result.

7-day preparation plan for the Salesforce interview

  1. Day 1: Arrays and hashing.
  2. Day 2: Java and OOP (SOLID).
  3. Day 3: Trees and tries.
  4. Day 4: CRM, cloud and multi-tenancy basics.
  5. Day 5: APIs - REST, GraphQL, async.
  6. Day 6: Customer-focus stories.
  7. Day 7: A mock round.

Preparation tips

  • Study Java and OOP (SOLID) well.
  • Understand basic CRM and cloud concepts - they come in handy in the interview.
  • Practise coding on arrays, strings and hashing.

Mistakes to avoid

  • Not knowing what CRM means.
  • Giving only definitions in an OOP design question.
  • Having nothing to say on customer focus.

Frequently asked questions

What is in the Salesforce online test?

Commonly MCQs and coding - on algorithms and C, C++, Java.

Does Salesforce hire freshers?

Yes - through campus drives, internships and direct applications, as reported.

Do I need to learn SOQL for the Salesforce interview?

Not for a fresher interview, but awareness of the Salesforce platform makes a good impression.

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