Teleperformance - Hinglish guide

Teleperformance interview questions - Hinglish guide

Teleperformance (TP) mein screening call se hi aapki awaaz aur English check hone lagti hai. Yahan screening se ops round tak har step ki taiyari hai.

Bhasha:EnglishHinglish

Teleperformance ke baare mein

Teleperformance (TP) ek global company hai jo doosri companies ke liye customer support aur business services chalati hai. India mein freshers aksar voice, chat ya email support roles mein aate hain.

Is guide mein Teleperformance interview questions in Hindi (Hinglish) hain - 13 sawaal, har ek ke saath interviewer kya check karta hai aur kaise answer karein. Saath mein Teleperformance interview process round-wise, freshers ke liye 7 din ka taiyari plan, tips aur galtiyan jo nahi karni.

Teleperformance ka hiring process

  1. Step 1: Screening call

    HR ya automated call - English, awaaz ki clarity aur shift availability.

  2. Step 2: Language aur skills test

    Versant jaisa English test (grammar, pronunciation, listening), aur kabhi multitasking ya typing test.

  3. Step 3: Operations aur HR

    Situational sawaal, customer role-play, stress handling - phir HR.

Teleperformance apna fresher hiring process detail mein publish nahi karta (humare check ke time par). Yeh jaankari candidates ke reports par based hai aur role, sheher aur drive ke hisaab se badalti hai - apply karne se pehle official job posting zaroor padhein.

Sources (checked 16 October 2026): TP Careers. Hiring process badalta rehta hai - apply karne se pehle official notice zaroor padhein.

Teleperformance interview questions aur answers

Screening aur tests

  1. 1.Screening call par kya dhyaan rakhein?

    Interviewer kya check kar raha hai
    Pehli impression - aapki awaaz aur clarity.
    Kaise answer karein
    Shaant jagah se baat karo, phone ka network check karo, dheere aur saaf bolo, aur shift ke sawaal ka seedha jawab do.

  2. 2.Multitasking test mein achha kaise karein?

    Interviewer kya check kar raha hai
    Ek saath kai cheezein sambhalna - support ka roz ka kaam.
    Kaise answer karein
    Pehle instructions poori padho, accuracy par focus karo, aur ghabraao mat - har task ka order tay karke chalo.

  3. 3.Chat support mein customer ko kaise reply karein?

    Interviewer kya check kar raha hai
    Written communication.
    Kaise answer karein
    Greeting, problem confirm, solution steps, aur closing - chhote, saaf messages, sahi spelling.

Operations round

  1. 4.Role-play: order deliver nahi hua, par app mein 'delivered' dikha raha hai.

    Interviewer kya check kar raha hai
    Problem solving aur empathy.
    Kaise answer karein
    Maafi maango, address aur time confirm karo, investigation raise karo, timeline batao, aur jo option ho (refund/re-delivery) woh saaf batao.

  2. 5.Lagaatar mushkil calls ke baad aap stress kaise handle karte ho?

    Interviewer kya check kar raha hai
    Is kaam mein stress normal hai.
    Kaise answer karein
    Har call ko alag rakho, break mein thoda reset, aur seekh lo ki gussa customer ka problem hai, aapka nahi.

  3. 6.Agar aapko customer ki problem ka jawab nahi pata?

    Interviewer kya check kar raha hai
    Honesty aur process.
    Kaise answer karein
    Andaaza nahi - customer ko hold par rakh kar knowledge base ya senior se poochho, ya sahi team ko transfer karo.

HR

  1. 7.TP hi kyun?

    Interviewer kya check kar raha hai
    Motivation.
    Kaise answer karein
    Global clients ke saath kaam aur communication improve karne ka mauka - honest jawab.

  2. 8.Kya aap rotational shifts aur weekends par kaam kar sakte ho?

    Interviewer kya check kar raha hai
    Practical fit.
    Kaise answer karein
    Honest aur saaf jawab.

  3. 9.Apne baare mein English mein batao.

    Interviewer kya check kar raha hai
    Fluency.
    Kaise answer karein
    Naam, padhai, ek achievement, aur yeh job kyun - 45-60 second, dheere aur confident.

Aur sawaal

  1. 10.Accent neutral kaise karein?

    Interviewer kya check kar raha hai
    Global clients ke liye.
    Kaise answer karein
    Words ko saaf aur poora bolo, speed kam, aur English audio sun kar shadowing practice.

  2. 11.Ek hi customer baar-baar call kar raha hai same problem ke liye. Kya karoge?

    Interviewer kya check kar raha hai
    Ownership.
    Kaise answer karein
    Pichhle notes padho, problem escalate karo, aur customer ko ek clear owner aur timeline do.

  3. 12.Average handle time aur quality - dono kaise sambhaloge?

    Interviewer kya check kar raha hai
    BPO metrics ki samajh.
    Kaise answer karein
    Templates aur knowledge base se jaldi, par customer ki baat poori suno - quality pehle.

  4. 13.Email support mein galti se galat jaankari bhej di. Ab kya?

    Interviewer kya check kar raha hai
    Honesty aur sudhaar.
    Kaise answer karein
    Turant follow-up email se sahi jaankari, maafi, aur team lead ko batao.

Teleperformance interview ke liye 7 din ka taiyari plan

  1. Din 1: 1-minute introduction - phone par record karke suno.
  2. Din 2: English listening - 20 minute audio aur dohraana.
  3. Din 3: Chat replies - 5 scenarios ke jawab likho.
  4. Din 4: Role-play - delivery issue aur refund (dost ke saath).
  5. Din 5: Stress aur difficult customer ke jawab tayyar karo.
  6. Din 6: Typing/multitasking practice.
  7. Din 7: Ek full mock - screening se ops round tak.

Taiyari ke tips

  • Phone par baat karne ki practice karo - awaaz phone par alag lagti hai.
  • Customer support ke common scenarios (delivery, refund, galat item) par 2-2 jawab tayyar rakho.
  • Versant ke liye English sun kar dohraana roz practice karo.

Ye galtiyan mat karna

  • Screening call shor wali jagah se lena.
  • Role-play mein customer ko blame karna.
  • Jawab na pata ho to andaaze se galat jaankari dena.
  • Shift ke sawaal par 'dekh lenge' jaisa jawab.

Aksar poochhe jaane wale sawaal

Teleperformance mein kitne rounds hote hain?

Commonly screening call, language/skills test, operations round aur HR - client aur sheher ke hisaab se badalta hai.

Kya TP mein Versant hota hai?

Kai candidates ne Versant ya uske jaisa English test report kiya hai, kabhi aakhri step ke roop mein.

Freshers ke liye TP achha hai?

Customer support mein career shuru karne ke liye freshers commonly hire hote hain; apni shift aur salary offer letter mein confirm karein.

Kya automated call bhi hota hai?

Kuch Indian centres mein shuruaati screening ke liye automated call report hui hai.

Isi tarah ki companies - Customer support aur BPO

Aur company guides

Aage padhein

Live call par Cuelyte AI aise sawaal sun kar lagbhag ek second mein answer tayyar kar deta hai - aapke resume aur notes se. English, Hindi ya Hinglish, teeno samajhta hai. Non-native English speakers: Cuelyte AI kaise madad karta hai

Teleperformance interview ki taiyari ho gayi?

In sawaalon ki practice Cuelyte AI ke saath karein: apna resume add karein, sawaal type karein aur apne shabdon mein clear answer paayein - English, Hindi ya Hinglish mein. Shuru karna free hai.

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